Refund and Return Policy for StoraStore

Effective Date: January 15, 2025

At StoraStore, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward Refund and Return Policy to make the return process as easy as possible. Please read the following terms and conditions carefully.

1. Return Eligibility

We accept returns within 30 days from the date of delivery for most products, provided they meet the following criteria:

  • Product Condition: Items must be in their original, unused, and undamaged condition.
  • Original Packaging: The product must be returned with its original packaging, including tags, labels, and any accessories or documentation that came with it.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

Please note that some products are non-returnable, including:

  • Sale Items (unless damaged or defective)
  • Custom or personalized items
  • Gift cards

If the product is used, opened, or damaged beyond what is required for inspection, we may be unable to accept a return.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@storastore.click or call us at (800) 475-6447 to request a return authorization.
  2. Return Authorization: Our team will provide you with return instructions and, if applicable, a return label.
  3. Prepare the Item for Return: Pack the item securely in its original packaging, including all accessories, manuals, and parts.
  4. Ship the Return: Send the item to the following address:

StoraStore
22518 40th Ave E,
Spanaway, Washington,
United States

Please note that you are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

If your return is rejected, you will be notified, and the item will be returned to you at your expense.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return the item for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If your product is defective or damaged upon arrival, please contact us immediately at (800) 475-6447 or email info@storastore.click with the following details:

  • Order number
  • Photos of the damage or defect
  • A description of the issue

We will arrange for a replacement or full refund, including shipping costs, if applicable.

6. Cancellations

If you need to cancel your order, please contact us as soon as possible. We process orders quickly, and while we may not be able to cancel an order once it has shipped, we will make every effort to accommodate your request. If the order has already been shipped, you will need to initiate a return once you receive the item.

7. Non-Refundable Items

The following items are non-refundable and cannot be returned:

  • Sale or clearance items
  • Customized products
  • Perishable goods (e.g., food, flowers, etc.)

8. Contact Us

If you have any questions about our Refund and Return Policy, or if you need assistance with your return, please contact us:

StoraStore
Street: 22518 40th Ave E, Spanaway, Washington, United States
Phone: (800) 475-6447
Email: info@storastore.click
Website: storastore.click

At StoraStore, we value your satisfaction and aim to provide a hassle-free return and refund process. Thank you for shopping with us!